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https://managingworkflow.org/2020/07/28/workflow-manage-with-workflow-management-by-board-room/

Workflow management rules are the basis of your workflow. With the right tools, you can reduce tasks, anticipate bottlenecks and automate routine tasks. However, even the best laid plans can be blunder by unexpected events or errors by employees. A workflow management system can alert you to potential problems before they turn into major issues and help you avoid lasting damage by resolving these quickly.

Based on the degree of complexity of your workflow there are a variety of workflows. Sequential workflows consist of a series of steps that must be executed in order. The first step cannot start until the previous step is completed. State-machine workflows require input from multiple team members, and frequently go back and forth until the task is completed. Rules-driven workflows are ordered but contain additional rules, usually constructed as conditional “if this is true, then that” statements. Parallel workflows are designed to complete a number of tasks at the same time.

With Zoho’s workflow software you can create and modify rules that monitor and control the outcome of any record based upon specified conditions. You can also send automated email notifications to the person who submitted and the approver of a record when the rule is activated. You can also automatically update specified field values with the use of workflow rules.

If you are building workflow rules for records, be sure that your approval and assignment procedures are properly set up to avoid conflicting assignments. For instance, you may need to assign a different approver to incident records according to their severity (e.g. High severity incidents vs. low severity incidents). It is possible to determine whether there are any conflicts between rules when you look through the workflow rule log. This log is available in the event that you have Manage Workflow Rules or the wider system logs turned on.